Privacy Policy

Local Bestie Limited ("we", "us", "our") complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual.

This policy explains how we collect, use, disclose, and protect your personal information.

We may update this policy by posting a revised version on our website. Updates take effect from the date of posting.

We may collect:

• Account details (name, display name, email address, password, optional profile photo)
• User content (reviews, ratings, comments, uploaded photos)
• Profile activity (badges, levels, following/followers)
• Basic usage information (how you use the app, device/browser type)
• Location information (when you allow location sharing in the app)
• Payment information (if you make purchases in the app, processed securely by our payment providers)

Where possible, we collect personal information directly from you.

We use your personal information to:

• Provide our services and enable your profile and reviews
• Use your location to recommend nearby services, venues, and offers
• Display your reviews, ratings, and earned badges in the app
• Communicate with you about your account or our services
• Improve our app and develop new features
• Respond to enquiries or complaints
• Carry out anonymised research and analysis
• Meet our legal obligations

When you create a Local Bestie profile, some information will be visible to other users, including:

• Your display name and profile image (if added)
• Your reviews, ratings, comments, and photos you choose to share
• Your earned badges or levels
• Your followers and who you follow

We will not display your email, phone number, payment details, or exact location. You may edit or delete your reviews at any time.

We may disclose your personal information to:

• Service providers who help us operate the app (e.g. hosting, data storage, payment providers)
• Regulators, law enforcement, or others as required by law
• Any other party with your consent

Some service providers may be located outside New Zealand, which may mean your information is held overseas.

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse.

You have the right to access the personal information we hold about you and to request correction if it is wrong. If we do not agree to your correction, we will note your request on the information.

To exercise these rights, contact us at info@localbestie.com. We may ask for proof of identity.

We take reasonable steps to maintain secure internet connections, but information you provide online is at your own risk.

We use cookies and similar technologies on our website to improve functionality and user experience. You can disable cookies in your browser settings, but some features may not work properly.

If you have any questions about this policy or our privacy practices, please contact us at: info@localbestie.com.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz.